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Service Duration
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Provided Support
- Phone Support
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Advanced Options
14029
Cisco
4858
HPE
2302
Lenovo
1532
Fortinet
1374
HP
1267
Zebra
461
SonicWall
439
APC
303
Dell
222
Veritas
159
Microsoft
126
Extreme Networks
116
Datalogic
90
Eaton
70
Red Hat
59
Datto
56
Veeam
43
Acronis
42
CyberPower
41
McAfee
18
EPOS
16
ASUS
15
Logitech
12
Epson
12
Jabra
9
Poly
8
Palo Alto Networks
7
SMART Technologies
6
Cambium
6
Ergotron
5
Kyocera
3
Opengear
3
Samsung
3
Dynabook
2
Citrix
2
HoneyWell
2
Ivanti
2
Seal Shield
1
QNAP
1
Synology
6282
$0 - $300
5742
$300 - $800
5471
$800 - $2000
5161
$2000 - $5600
5066
$5600+
23183
Service
4011
Warranty
6115
1 Year
3926
3 Year
2775
5 Year
1578
4 Year
962
2 Year
72
7 Year
49
1 Month
24
1 Incident
22
6 Year
17
12 Month
16
24 Month
13
36 Month
10
3 Year / 2 Incident
9
3 Year / 3 Incident
7
1 Year / 1 Incident
6
2 Year / 2 Incident
5
4 Year / 2 Incident
4
1 Day
4
60 Month
3
21 Month
2
3 Day
1
1 Year / 10 Incident
1
3 Hour
1
3 Year / 1 Incident
1
6 Month
1
7 Day
1
8 Hour
1
9 Month
16621
Phone Support
11192
Parts Replacement
10356
Replacement
8984
Web Knowledge Base Access
8073
New Releases Update
6720
Repair
2190
Diagnosis
2016
Web Support
2012
Software Update
1665
Software Upgrade
1657
Remote Diagnosis
1603
Email Support
1192
Defective Media Retention
988
Software Support
915
Accidental Damage Protection
640
Software Maintenance
541
Online Training
487
Hardware Support
425
Live Chat
404
Installation
390
Commissioning
369
Knowledge Base Access
338
Reporting
332
Hardware Maintenance
310
Troubleshooting
286
Customer Dashboard
276
Online Return Material Authorization (RMA)
234
Logistics
233
Online Support Tools Access
232
Visual Remote Guidance
218
Configuration
217
Comprehensive Defective Material Retention
213
Escalation Support
196
Case Management
187
Remote Monitoring
173
Intrusion Definition Update
146
Consulting
136
Cleaning
112
Comprehensive Coverage
109
Virus Definitions Update
108
Email Database Update
108
URL Database Update
106
Security Update
100
Escalation Management
98
Firmware Upgrade
95
Travel Expense Coverage
94
Training
93
Remote Technical Support
91
Spares Pool Management
86
Firmware Updates
8377
On-site
3529
Service Depot
648
Carry-in
13
Carry-in/Service Depot
4
On-site/Service Depot
3
Carry-in/On-site